Our mission is to support all organisations to become customer-centric and thrive in a multichannel market through offering great customer experience.
Founded by Martin Newman in 2019, The Customer First Group drives customer-centric transformation across consumer-facing brands through investment, presentations, strategy days and advisory services. We aim to put the customer at the heart of your business.
We offer a wide range of services from strategy days to bespoke company workshops.
We’re proud to support disruptive initiatives that put the customer first and challenge conventional commerce.
Buy the ultimate book for putting the customer first: Shortlisted for the business book of the year, “100 Practical Ways To Improve Customer Experience” by Martin Newman, Founder, The Customer First Group.
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Contact us for more information on our services, work and future plans.
A regular podcast, hosted by the Consumer Champion Martin Newman, with customer centricity at its core, across all consumer facing sectors.
Martin Newman is a globally renowned keynote speaker, columnist, author, expert and advisor on customer-centric transformation and consumer experience.