Driving customer centric transformation across consumer-facing brands

The Customer First Group was founded by Martin Newman in 2019 with the mission to support businesses and brands to become customer centric and thrive in a multichannel world. Martin is one of the world’s leading authorities on customer centricity and a force for positive change for consumers and brands.

What is
Customer Centricity?

Customer Centricity is more than simply ensuring a good customer experience. It is putting the customer at the heart of all that you do. It touches every part of the business and everyone from the CEO to the Front line. Customer Centricity is the only strategy that can drive sustainable increases in Customer Lifetime Value and customer retention and future-proof a business, ensuring it is ready for the next generation of consumers.

How can we

help you?

Strategic Advisory

Strategy days, workshops and ongoing strategic advisory for end to end Customer Centric transformation.

Training and Education

Join Martin Newman's MBA in Customer Centricity or book the MBA in a Day for your key stakeholders and future proof your business.

Customer Centricity Benchmarking

Find out how Customer Centric you are and what you can do to improve your customer experience and business sucess.

Customer Service Solutions

Customer service solutions that are aimed at helping brands to improve service, increase customer satisfaction and drive customer lifetime value.

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