Customer First Live
Customer First Live

All consumer facing sectors are being disrupted: from Amazon to Uber, we can see a radical change in the way we sell and deliver our services.  The key to brand longevity and survival is to put the customer at the heart of your business and its end to end strategy. Always start with the customer.

Customer First Live is a two-day interactive conference on how to transform your business and become truly customer centric. With practical and inspiring content, creative problem-solving and actionable take aways to implement into your business, this conference will give you the know-how to put the customer at the heart of all you do.

To become truly customer centric, you need to join up every part of your business. From product to merchandising, from technology and data/customer insight to store operations to online sales, from content and visual merchandising to logistics and customer service: learn how engaging with end-to-end chain connectivity can transform your customer experience.

What will you learn?

At the event you will experience, keynotes, panels and workshops covering all the latest topics to transform your business to be truly customer centric including:

  • A practical guide to customer centricity
  • The commercial opportunity of customer centricity
  • Driving end-to-end engagement and sales
  • The KPIs that measure & drive sales
  • Organisational structure & Culture
  • Getting the balance right between technology and human intervention in driving customer experience
  • The importance of customer experience for luxury consumers
  • Practical levers for improving customer experience
  • Consumer expectations for the pub experience
  • Building lasting loyalty in an age of disruption
  • Scaling a multichannel business by putting customers at the heart of all you do
  • Balancing brand, customer and commercialisation

Why should you attend?

This unique event will provide two full days of actionable learning from industry experts. Each delegate will receive a pack that includes frameworks and tools that complement the teaching of the two days. This will enable you to start making changes in your business straight away.

Everyone knows that they need to change and become more customer centric, but they do not know how to do it.  This event will leave you with an advantage over your competitors as well as gaining insight and inspiration from other sectors than your own.


Who should attend?

This is the first event that is across all consumer sectors Retail, F&B, travel, automotive, CPG and hospitality & leisure

  • C-Suite (CEO, CFO, COO),
  • Operating board: CCO, CMO, CTO, CDO
  • Head of level: Head of ecommerce, Head of digital marketing, Head of Insight, Head of contact centre, Head of distribution


Event information

Venue: Olympia, Apex Room

Date: 25th and 26th September, 2019


Want to get in touch?

Contact us for more information on our services, work and future plans.